2022 Farmers’ Satisfaction Survey (FSS) and Development of Service Quality Standards for the National Irrigation Administration

This project with the National Irrigation Administration (NIA) aims to measure NIA’s effectiveness in delivering its services to its customers through the 2022 Farmers Satisfaction Survey (FSS). The 2022 FSS will identify the factors that drive the satisfaction of key stakeholders, specifically the farmers, with NIA’s programs and their delivery of services. The 2022 FSS will also help determine areas for improvement in NIA’s services which will strengthen its policies. In addition, NIA will be assisted in developing its service quality standards (SQS) by capturing and understanding the needs and expectations of NIA customers in the context of the “new normal” or post-pandemic. The project is the unique approach of the DAP to institutionalize continual improvement and to contribute to the enhancement of public sector performance in delivering consistent and quality services.